Order for Local PickupFAQs
SHIPPING
Where do you ship?
We ship to ALL 50 states within the USA. We do not offer international shipping at this time due to the perishable nature of our products.
How do you ship?
We ship via Fedex, from our kitchen directly to your door!
When will my order arrive?
From the time you place the order, please allow 2-3 business days to receive your order, depending on where you are in the USA. We ship Monday - Thursday, and bake all our protein cakes and waffles fresh daily.
Do you offer free shipping?
For orders $100 or more, shipping is on us!
How often do you ship?
We bake fresh daily and ship Monday - Thursday. If your order was placed after 5 PM EST on Thursday, it will be shipped on Monday.
OUR PRODUCTS
Where do you bake?
All our healthy desserts and products are made right in the heart of Brooklyn, New York.
Are you a permitted food establishment?
We are a licensed and permitted food establishment.
Are these baked fresh?
Our products are baked fresh in-house by our team and head nutrition chef!
What if I have allergies?
For allergen and ingredient information, please be sure to review the product page for any product you are interested in. If you are unsure or have any allergies, please email us so that we can assist you: support@getmezen.com.
Do the products have to be refrigerated?
We recommend refrigerating the product as soon as it arrives. We source the best possible ingredients to establish a balance between nutrition and taste, and focus on keeping our products free of preservatives.
What is the shelf life?
At room temperature (<70° F), most of our products can be stored for no longer than 5 days. We ask that you refrigerate our products upon arrival, where they can have a shelf life of 30 days refrigerated, and 9 months frozen.
Can I send this as a gift?
Of course, we will gladly send a gift on your behalf along with a personalized note. Just let us know and we will be sure to exclude the invoice from the box, and put in a personalized note!
Can I auto subscribe?
You sure can! We have an auto-ship program where you can receive your products on any frequency you choose!
Do you have any seasonal items?
Yes, we love mixing things up with seasonal offerings! Be sure to subscribe to the Zen Zone to get limited product updates!
How do I order from Zen Kitchen?
You can either visit us in Brooklyn for local pick up - or place an order online to be shipped to your door!
Do you offer vegan or gluten-free options?
Our protein waffles are gluten free and we are working hard on creating new recipes to cater for your dietary needs.
Are protein waffles suitable for meal prepping?
Absolutely! Our protein waffles make an excellent choice for meal prepping. They’re easy to pack, portable, and packed with protein to keep you full and satisfied throughout the day. Perfect for a post-workout meal or a healthy on-the-go option!
Do protein waffles help with muscle gain?
Protein waffles can be a great addition to your diet if you're aiming for muscle gain, as they provide a healthy dose of 23g of protein per serving.
Are the protein cakes sweetened with artificial sweeteners?
No, we do not use artificial sweeteners in our protein cakes. We prefer to use sugar free alternatives like monkfruit extract & erythritol!
Will my protein waffles be okay to eat after being shipped?
Yes, your protein waffles will be perfectly safe to eat after being shipped. However, since they are made fresh and do not contain preservatives, we highly recommend refrigerating them as soon as they arrive to maintain freshness and extend their shelf life. If you plan on eating some in a week or more, please be sure to freeze them!
